We are committed to protecting and respecting your privacy. This policy sets out how we will treat your personal information.
For the purposes of the Data Protection Act 2018, the data controller is Impala Pinaize Company Limited with its registered office at 4 Kings Row Maidstone Kent ME15 6AQ.
We may collect and process the following types of personal information about you:
Information we collect from you
We may collect and process contact information which you provide to us during communications with you. This may include your name, telephone numbers, addresses and email addresses. It may be processed for the purposes of communicating with you and record keeping.
The legal basis for processing this data is the legitimate interests of the business. It is necessary for the administration of the business and for communications.
We may process information you provide to us when you enquire about our products, services or our business and when you place orders with us. In addition to contact information, this may include details of your enquiry, information required for administering your account and any other information you choose to send us.
It may be processed for the purpose of responding to your enquiries and marketing our products to you.
The legal basis for processing this data is that it is necessary for the legitimate interests of the business. It is necessary for responding to enquiries and marketing our services.
We may collect and process information you provide to us during transactions between us. This may include order details, delivery information, information required for administering your account and any other information you choose to send us. This could include personal details of personnel working for your organisation and delivery information of individuals receiving goods.
It may be processed for the purpose of processing your orders, arranging delivery of your goods and the administration of your account.
The legal basis for processing this information is the performance of a contract with you or your organisation and also for the legitimate interests of the business. It is necessary for us to meet our contractual obligations. It is also necessary for the proper administration of the business.
We may also process information about your transaction history, for the purposes of analysis. The legal basis for processing this information is the legitimate interests of the business. It is necessary for future planning of the business such as producing forecasts for stock ordering.
Service and Supplier information
We may process personal information relating to personnel at third party organisations including customers, suppliers, regulators and other stakeholders. This is for the purpose of administering our dealings with those organisations in the course of running the business. As an example, we may process information about key contacts that we deal with when communicating with our customers and suppliers.
The legal basis for this processing is the legitimate interests of the business. It is necessary for the proper administration of our dealings with organisations in the course of our business.
We may record our telephone calls with you. These recordings may be processed by us for the purposes of training and monitoring and for record keeping and administration in relation to the contents of the call.
The legal basis for processing this data is that it is necessary for the legitimate interest of the business. This is necessary for administering and improving the business.
Our premises are protected by CCTV cameras. We may process footage or still images which contain images of individuals. These recordings may be processed by us for the purposes of security and safety of our staff and visitors, our premises and our property.
The legal basis for this processing is the legitimate interests of the business. It is necessary for ensuring the safety and security of individuals and property.
Information we collect about you.
We may collect and process information about you from third parties that we work closely with. This may include for example, credit reference agencies, payment services, delivery services, debt collection services, search information providers and business partners. Some specific examples of this are given below:
We may collect delivery information from our delivery service providers. This could include your name, delivery address and signature. The purpose of this is to evidence that we have met our delivery obligations. The legal basis for this processing is the performance of a contract to which the data subject is a party. Where the individual who signs for goods is not a party to the contract, our legal basis for this processing is that it is necessary for the legitimate interests of the business, i.e. it is necessary for evidencing our delivery obligations.
Disclosure of your information
We may disclose or share your information with employees, suppliers or subcontractors and with selected third parties as is necessary. This may include payment services and delivery services. For example, we may disclose contact and delivery information to our delivery service providers for the purposes of delivering goods you have ordered from us.
We may disclose your personal information to insurance companies and advisors and other professional advisors for the purposes of meeting our legal obligations, taking professional and legal advice and dealing with legal and regulatory matters.
We may disclose information to service providers hosting our servers and our email service providers and IT support specialists.
We may also disclose your information if we are required to do so in order to comply with legal obligations or to protect rights, property or the safety of our company, customers or others. We may exchange information with other companies and organisations for protection from fraud and for the purposes of reducing credit risk.
Your information may also be shared with purchasers or prospective purchasers (and their agents) of the business or assets in connection with its sale or potential sale.
Website Usage information
We may process information about your usage of our Website. This may include the following:
Browser type and version
Length of visit
Website navigation paths
Timing, frequency and patterns of use
The purpose of collecting and processing this data is to improve our Website.
The legal basis for processing this data is that it is necessary for the legitimate interests of the business in maintaining and improving our business through our Website.
Storing your information
Information sent over the internet is generally not secure and is therefore sent at your own risk. Once we receive it, we will store your personal information on a secure server, which is firewall protected and requires password access. Access to the server is further restricted to authorised employees only.
Personal information will not be kept longer than is necessary for the purposes given in this document. As an example, where we have received or supplied goods or services to or from you, information will be retained for up to 6 years, such as in the case of invoice information. Information may be held longer for the purpose of analysis.
Your rights regarding your personal data
Under Data Protection Law, you have a number of rights regarding your personal data. These rights are summarised below. A full explanation of these rights can be found in guidance from the Information Commissioner’s Office and is available on their website.
With regards to the personal information we may collect and process about you, you have the following rights
Right to be informed
This privacy notice tells you about the collection and use of your personal data. If we plan to use personal data for a new purpose, we will update this privacy notice accordingly.
Right of access
You have a right to obtain confirmation that we are processing your personal data and a copy of your data on request.
Right to rectification
You have a right to have inaccurate data rectified, or completed if it is incomplete.
Right to erasure
In some circumstances you have the right to have your personal information erased.
Right to restrict processing
In some circumstances you have the right to request the restriction or suppression of your personal information.
Right to data portability
In some circumstances you have the right to have your personal information ported to another system.
Right to object
In some circumstances you have the right to object to our processing of your personal information.
Right to complain
You have the right to make a complaint to the relevant supervisory authority if you are unhappy with the processing of your personal information.
Amendments to this Policy
We may make changes to our policy and they will be reflected in this policy document. Please therefore check back from time to time to make sure you are happy with any changes.
If your personal information needs to be corrected or updated or if you have any queries about this policy, you can contact us by email at email@example.com or firstname.lastname@example.org alternatively write to us at 18 Wharf Road, Bridge Industrial Centre, Maidstone Kent ME15 6RR.
Links to third party websites
If you follow links to any third party websites, please note that we are not responsible for their use of any personal information you provide to them. They may have their own privacy and cookie policies which you should read and understand.